Privacy Policy
Last updated: 1/1/26
Hoop New York (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you visit our website, book an experience, or interact with us.
By using our website or booking a Hoop New York experience, you agree to the practices described below.
1. Information We Collect
We collect information you provide directly to us, including:
Name
Email address
Phone number
Event address and location
Billing and payment details (processed by third-party providers)
Booking details (date, time, add-ons, and notes)
We may also collect limited technical data such as:
IP address
Browser type
Device information
Pages visited
This data helps us operate and improve our services.
2. How We Use Your Information
We use your information to:
Process and manage your booking
Calculate travel fees and logistics
Send confirmations, invoices, and updates
Provide customer support
Improve our website and services
Comply with legal and accounting requirements
We do not sell or rent your personal information.
3. Payments
All payments are processed securely through third-party providers such as:
Acuity Scheduling
Squarespace Payments
Square or Stripe
We do not store or have access to your full credit card or bank details.
4. How We Share Information
We only share your information when necessary to operate our business, including with:
Payment processors
Scheduling and booking software
Email and communication tools
Service providers supporting our operations
These providers are required to protect your information and use it only for the services they provide to us.
5. Cookies & Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. You can disable cookies in your browser settings if you prefer.
6. Data Security
We take reasonable steps to protect your information from unauthorized access, loss, or misuse. However, no online system is 100% secure.
7. Your Rights
You may request to:
View the personal data we have about you
Correct inaccurate information
Delete your data (subject to legal or accounting requirements)
To make a request, contact us at:
info@hoopnewyork.com
8. Children’s Privacy
Hoop New York does not knowingly collect personal information from children under 13. If we become aware of such data, we will delete it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be posted on our website.
10. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, contact us:
Hoop New York
Saint James, Long Island
Email: info@hoopnewyork.com
Text or Call: 631-513-1622