Frequently Asked Questions
Our current rental options are $650 for a 2-Hour Experience and $900 for a 4-Hour Experience. Additional time can be added in one-hour increments at $150 per hour, subject to availability. All experiences include delivery, professional setup, a quick walkthrough, a dedicated on-site Arcade Specialist, and breakdown and pickup after your event.
Yes. A $3 per mile travel fee applies to all rentals and is calculated round-trip from our home base in Saint James, Long Island to your event location.
Every Hoop New York rental includes our custom-built mobile basketball arcade featuring four movement-activated hoops, LED scoreboards, premium lighting, and a full sound system. Each booking also includes delivery and professional setup, a quick walkthrough before play begins, a dedicated on-site Arcade Specialist to run the experience, and breakdown and pickup after your event.
You can check availability here. If you need help or have questions, you can also contact us directly at 631.513.1622 or info@hoopnewyork.com and our team will be happy to assist.
Yes. All Hoop NY bookings require a 50% deposit at the time of booking to reserve your date and time. The deposit secures your spot on our calendar and is non-refundable. The remaining balance will be collected 7 days prior to your event date. Payment details and timing will be provided in your booking confirmation.
All Hoop NY bookings are secured with a 50% non-refundable deposit. If you cancel your event, the deposit will be forfeited. Any remaining balance paid may be refundable depending on the timing of the cancellation and is subject to our full cancellation terms outlined in your booking confirmation. We recommend reviewing your confirmation email for complete details, or reaching out with any questions prior to booking.
Yes, our mobile arcade can be set up both indoors and outdoors, provided there is enough space and access for the trailer.
The space required will depend on the venue layout. We recommend an area that can comfortably accommodate the trailer and allow for safe gameplay. The trailer is 10' tall, 8.5' wide and 16' long, plus approximately 4' for the hitch.
Yes. Every Hoop New York booking includes an on-site Arcade Specialist for the full duration of your event. We arrive early to handle setup, get everything running smoothly, and stay on site to manage gameplay, assist guests, and keep the experience flowing so you can relax and enjoy the event.
Additional hours can be added for $150 per hour. It's best to arrange this in advance, but we may be able to accommodate last-minute extensions depending on availability.
We accept major credit cards, debit cards, and online payment methods. We will also accept cash or a check. Specific details will be provided during the booking process.
Our arcade games are suitable for all ages, but we recommend adult supervision for younger children to ensure safety. We found 6 years and up is the sweet spot.
Hoop will be there rain or shine! If it does rain, the big doors where your guests play are shielded from getting wet!
Absolutely! Hoop Trailer is perfect for corporate events, team-building activities, company picnics, and more.
We recommend booking as early as possible to secure your preferred date and time, especially during peak seasons.
We occasionally offer discounts for multiple bookings or referrals. Please contact us for current promotions and special offers.
You can reach us via email: info@hoopnewyork.com. Or by phone (call/text): 631.513.1622
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